Return & Refund Policy

Effective Date: August 1, 2026

Thank you for shopping with [Your Store Name]. We want you to be satisfied with your purchase. Please read this Return & Refund Policy carefully before placing an order.

1. Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The item was delivered damaged or defective.

  • You received the wrong item.

  • The item arrived with missing parts.

  • The item is significantly different from the product description.

To be eligible for a return, the product must:

  • Be unused and in its original condition.

  • Be returned in its original packaging whenever possible.

  • Include all accessories, manuals, and components.

Proof of purchase (such as your order number) is required.

2. Non-Returnable Items

For hygiene, safety, or supplier restrictions, the following items cannot be returned unless they arrive damaged or defective:

  • Personalized or custom-made products

  • Gift cards

  • Downloadable digital products

  • Perishable goods

  • Personal care or hygiene items that have been opened

  • Items marked as "Final Sale" or "Non-Returnable"

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve your claim quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the packaging and shipping label (if applicable)

After reviewing your claim, we may offer:

  • A replacement

  • A full refund

  • A partial refund

  • Store credit, where appropriate

4. Order Cancellations

Orders may be canceled only before they have entered processing or fulfillment.

Once an order has been processed or shipped, it cannot be canceled.

5. Return Shipping

If the return is due to:

Our error (wrong item, damaged item, defective product), we will cover the reasonable return shipping costs where applicable.

Customer preference (such as ordering the wrong size, color, or changing your mind), the customer is responsible for return shipping costs unless otherwise required by applicable law.

Original shipping charges are generally non-refundable unless the return is due to our error.

6. Refund Process

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

7. Exchanges

We replace items only if they are damaged, defective, or incorrect.

If you need an exchange, please contact our customer support before returning the product.

8. Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you have not received it, please:

  • Verify your shipping address.

  • Check with household members or neighbors.

  • Contact the shipping carrier.

We are not responsible for packages confirmed as delivered by the carrier. However, we will make reasonable efforts to assist you in resolving the issue.

9. Refused Deliveries

If you refuse delivery of an order without an approved return authorization, any shipping charges, return shipping fees, customs charges, or carrier fees may be deducted from your refund where permitted by law.

10. Chargebacks

If you experience any issue with your order, please contact us before initiating a payment dispute or chargeback.

We are committed to resolving customer concerns promptly and fairly.

Fraudulent chargebacks may result in the suspension of future purchases.

11. International Orders

For international orders:

  • Customers may be responsible for customs duties, import taxes, and other government fees.

  • These charges are not refundable.

  • Delivery delays caused by customs authorities are beyond our control.

12. How to Request a Return

To request a return or refund, please contact us with the following information:

  • Order Number

  • Full Name

  • Email Address

  • Reason for Return

  • Photos (if applicable)

Email: support@yourstore.com

We will provide return instructions after reviewing your request. Please do not send items back without prior authorization, as they may not be accepted.

13. Policy Updates

We reserve the right to modify this Return & Refund Policy at any time.

Any changes will become effective immediately upon posting the updated version on this page.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Store Name: [Your Store Name]

Email: support@yourstore.com

Website: https://yourstore.com

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

We are committed to providing fair, transparent, and efficient customer service.